FAQ

What size should I order?

We recommend taking your usual size for the intended fit.

If you prefer a closer fit, consider sizing down. Individual garment measurements are available on each product page to help you choose.

We recommend referring to the size guide on each product page before ordering.

Are your products limited?

Our collections are produced in small quantities.

Once a style or size sells out, a restock is not guaranteed. Any restock announcements will be shared through our website and social channels.

How much is shipping within Australia?

Standard shipping within Australia is $10.

Standard shipping is complimentary on Australian orders over $149.

Express shipping options, where available, will be shown at checkout.

Do you ship internationally?

Yes. International shipping is available to selected destinations.

Shipping rates and estimated delivery times are shown at checkout based on your location.

Will I have to pay duties or taxes on an international order?

Depending on your destination, your order may be subject to local import duties, taxes or customs charges.

Unless stated otherwise at checkout, these charges are not included in the purchase price and are the responsibility of the recipient.

How long will my order take to ship?

Orders are generally packed and dispatched within 3–5 business days.

Once your order has been dispatched, you’ll receive tracking details by email. Delivery times vary depending on your location and shipping method.

Can I change or cancel my order?

We begin processing orders as quickly as possible.

If you need to make a change, contact us as soon as you can. We’ll do our best to assist, however changes or cancellations cannot be guaranteed once an order has entered fulfilment.

Do you offer returns or exchanges?

We do not offer returns or exchanges for change of mind, including incorrect size selection.

Please review the product description, measurements and size guide carefully before purchasing.

Nothing in this policy excludes your rights under the Australian Consumer Law. If an item is faulty, damaged or not as described, please contact us and we’ll work with you to resolve it.

What if my item arrives damaged or faulty?

Please contact us as soon as possible with your order number and photographs of the issue.

We’ll review it and arrange an appropriate remedy in accordance with the Australian Consumer Law.

How should I care for my None Company pieces?

Care instructions vary by garment and are provided on the garment care label.

Following those instructions will help preserve the fabric, shape and finish of your piece.

Will every piece look exactly the same?

Minor variations in fabric texture, stitching and finishing can occur as part of the manufacturing process.

For fabrics such as seersucker, natural variation in texture is part of the character of the garment.

How can I contact None Company?

For order enquiries, product questions or anything else, contact us through the details provided on our Contact page.

Please include your order number where relevant so we can assist you as quickly as possible.

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.